Samaa Abdel Wanes Abdullah
Diplomatic Administrative Officer | Executive Support Specialist
Cairo, EG.About
Highly accomplished Administrative Officer with a proven track record of providing high-level support in government-affiliated and international environments. Expert in managing complex logistics, confidential information, and diplomatic protocols for senior officials and international delegations, including a Presidential Summit. Leverages exceptional organizational skills, cross-cultural communication, and advanced administrative systems to ensure seamless operations and uphold stringent security standards.
Work
Licensed English Tour Guide (Freelance)
Cairo, Egypt, Egypt
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Summary
Operated as a licensed freelance English Tour Guide, independently managing all aspects of international client tours, from itinerary development and logistics to government liaison and financial compliance, showcasing strong cross-cultural communication and organizational acumen.
Highlights
Orchestrated comprehensive tour experiences for diverse international clients and groups, meticulously coordinating schedules, permits, transportation, and documentation in strict adherence to Ministry of Tourism protocols and standards.
Managed all operational and financial aspects as a registered freelance professional, including independent record-keeping, client communication, and ensuring compliance with government tax regulations.
Successfully liaised with various government authorities (Ministry of Tourism and Antiquities, Egyptian Tourist Guides Syndicate) and service providers to secure necessary permits and ensure full regulatory compliance for all tours.
Cultivated strong relationships with international clients by demonstrating exceptional cultural awareness and professional communication, adeptly resolving logistical challenges to ensure positive experiences.
Marriott International – Under Ministry of Defense, Egypt
|Front Office Administrator Acting Supervisor
Cairo, Egypt, Egypt
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Summary
Led high-level administrative and front office operations within a government-affiliated, high-security facility, overseeing daily functions, staff coordination, and critical support for senior management and international delegations.
Highlights
Spearheaded the coordination of VIP accommodation, intricate scheduling, and comprehensive logistics for high-profile official delegations, including the Arab Presidential Summit 2023, ensuring seamless execution and adherence to diplomatic protocols.
Managed highly confidential guest and staff records using Opera PMS, upholding stringent privacy and security requirements essential for a government-operated facility, and processed monthly attendance/payroll for over 40 employees with 100% accuracy using OASIS and H2O systems.
Prepared and meticulously managed official correspondence, comprehensive reports, and critical internal documentation for senior management, enabling informed decision-making and operational efficiency.
Acted as Supervisor, training and mentoring front office staff on operational procedures, communication standards, and GXP system utilization, ensuring consistent service quality and compliance across hotel departments.
Monitored and resolved complex service requests and guest complaints via Salesforce (GXP) and internal chat systems, maintaining high satisfaction scores and ensuring timely, documented resolutions for daily EXCOM reports.
Provided critical front desk and administrative support in a high-security government facility, discretely managing visitor coordination, incoming calls, and message routing to ensure secure and professional interactions.
Education
Future Academy
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Bachelor's Degree
Tourism Guiding
Grade: Very Good
Languages
Arabic
English
French
Certificates
Communication, Safety, and Guest Handling Workshops
Issued By
Egyptian Tourist Guides Syndicate
Licensed Tourist Guide
Issued By
Egyptian Tourist Guides Syndicate
Reservation & Ticketing Diploma (Grade A+)
Issued By
Leaders Aviation Academy
Licensed Tourist Guide
Issued By
Ministry of Tourism and Antiquities, Egypt
General English Course
Issued By
ASEB
Tourism Compliance & Permit Management Training
Issued By
Ministry of Tourism and Antiquities
ICDL Certificate
Issued By
E Planet Educational Services
Skills
Administrative Support
High-Level Administrative Support, Documentation Management, Scheduling & Calendar Management, Reporting, Office Administration, Executive Support.
Diplomatic & Protocol
VIP Coordination, Diplomatic Protocol, Government Liaison, International Relations, Cross-Cultural Communication, Discretion, Confidentiality Management.
Operations & Logistics
Event Planning, Logistics Coordination, Travel Arrangements, Permit Management, Operational Planning, Stakeholder Management.
Data & Systems
Data Management, Record Keeping, Payroll Processing, OASIS, H2O, Opera PMS, Salesforce (GXP), Microsoft Office Suite.
Communication & Interpersonal
Professional Communication, Conflict Resolution, Staff Training & Mentoring, Team Leadership, Client Relations, Guest Handling.
Compliance & Security
Regulatory Compliance, Security Protocols, Privacy Standards, Quality Assurance.